Swift Swiffer Hospitality Cleaning Solution ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This notice explains how we collect, use, store and share personal information about you when you contact us, request a quote or use our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Swift Swiffer Hospitality Cleaning Solution is the data controller responsible for your personal information.

2. Information we collect

We may collect and process the following categories of personal information:

Contact details — name, email address, phone number and postal address.
Enquiry details — the content of messages you send us via our contact or quote forms, including information about the premises to be cleaned.
Technical information — basic technical data (such as IP address and browser type) collected by our hosting provider for security and reliability.

3. How we use your information (lawful basis)

We use your personal information for the following purposes and lawful bases under UK GDPR:

To respond to enquiries and provide quotes — lawful basis: legitimate interests and, where relevant, steps taken at your request prior to entering a contract.
To provide our cleaning services — lawful basis: performance of a contract.
To keep records for legal and accounting purposes — lawful basis: legal obligation and legitimate interests.
To secure and improve our website — lawful basis: legitimate interests.

4. Sharing your information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business, including:

Website hosting and cloud infrastructure providers;
Cloud storage and backup providers;
Email and communications providers;
IT support and maintenance providers.

These providers only process personal information on our instructions and under written contractual safeguards that require them to keep your information secure and confidential. We may also disclose personal information to competent authorities, regulators or law enforcement where required by law.

5. International data transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards recognised under UK GDPR are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with any additional measures reasonably required to protect your information.

6. Security measures

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised or unlawful access, loss, alteration, disclosure or destruction. These include, as appropriate:

Encryption of data in transit (HTTPS/TLS) and at rest with our providers;
Access controls, authentication and role-based permissions for staff and systems;
Regular software updates, backups and monitoring of our website and infrastructure;
Staff awareness of data protection and confidentiality obligations.

No method of transmission or storage over the internet is completely secure, but we work to protect your information using industry-standard practices.

7. How long we keep your information

We keep personal information only for as long as necessary for the purposes described above. Enquiry records are typically retained for up to 24 months. Records relating to services provided are retained for up to 7 years to meet accounting and legal requirements.

8. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

9. Your rights under UK GDPR

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information in certain circumstances.
Object to or restrict our processing of your information.
Request the transfer of your information (data portability).
Withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies

For information about the cookies used on this website, please see our Cookie Policy.

11. Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technologies, legal requirements or other factors. The latest version will always be available on this page, with the "Last updated" date at the top. We encourage you to review this notice periodically so that you remain informed about how we protect your personal information.

12. Contact us

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us.